Refund and Return Policy
S & T Asia Staff Company Limited is committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
1. Returns
- Goods can be returned within 14 days from the date you received them.
- Items must be unused, in their original packaging, and in the same condition as when they were received.
- To initiate a return, please contact our customer service at info@stuffromasia.com with your order details and reason for return.
2. Non-Returnable Items
- Certain items may not be eligible for return due to hygiene or other reasons. These include:
- Perishable goods
- Personal care items
- Customized or personalized products
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping costs are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@stuffromasia.com for further instructions.
5. Shipping for Returns
- You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service to ensure your returned item reaches us safely.
For any further assistance, please don’t hesitate to contact our support team at info@stuffromasia.com